Preparing for Winter – extra help for you in a power cut

From Scottish & Southern Energy:

Join our Priority Services Register.  What we  do for you…

> We look after the network which delivers electricity to the meter in homes and businesses throughout the north of Scotland and central southern England. We aren’t responsible for sending your electricity bill, your meter or the wires within your home.

> We keep the lights on by maintaining and repairing the network. If something unexpected happens and there is a power cut in your area, we are the people who fix it as quickly and safely as possible.

> We offer extra help for  those who need it We all rely on electricity in our daily lives, but for some a power cut can be particularly distressing and difficult.

That’s why we offer extra help and priority treatment during a power cut. It helps us  to help you if we know what  extra support you may need.  All our priority services are free.

We will be there for you in the  rare event of  a power cut – Please join our Priority Services Register

Key benefits:

> All of our priority services are free.

> Dedicated 24 hour priority services  phone number.

> Priority updates  during a power cut.

> Nominate someone  for us to contact on your behalf.

> Provide information  in the format you need, for example Braille or audio cd.

> Security password  to keep you safe.

Call 0800 294 3259

If you are calling from a mobile call 0345 072 1900

0800 316 5457 for text phone

You are eligible to join our Priority Services Register if you:

> Are dependent on electricity  for home medical care,  for example a kidney  dialysis machine.

> Have a chronic illness or short  term medical condition; for  example you are recovering from a major operation.

> Are disabled.

> Have special communication  needs; for example because you are blind, partially sighted, deaf or hard of hearing.

> Have a young baby.

> Receive a state pension.

We recognise there are other areas where our customers need support during power cuts. If you have other needs and feel you will need extra help if you have no electricity, please contact us to discuss. We can’t promise your electricity  will never go off, but when it does,  we want to do what we can to  make sure you have the support you need, when you need it.

Priority Services Team It is simple to register yourself, or have someone register for you:

Contact details below or to request a copy of the leaflet:
> By post Fill out the form opposite and post to us: Priority Services Team Scottish and Southern Energy Power Distribution FREEPOST RTGH-TXXT-ZAEG 200 Dunkeld Road Perth PH1 3AG
> By phone Contact our team on 0800 294 3259
> By mobile Contact our team on 0345 072 1900
> By text phone Contact our team on 0800 316 5457
> Online Visit
Please contact our Priority Services Team  if you need a copy of this leaflet  in another format such as Braille  or large print  T: 0800 294 3259